Our

Complaints Policy

Complaints Process

Umbrella Financial is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.


Here’s how you can make a complaint:


By phone: 0800 0614914

By mail: The Money Group, 27 Bridgegate, Rotherham, S60 1SN

By email: info@umbrella-financial.co.uk