Umbrella Financial is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.
By phone: 01709 242927
By email: The Money Group, 27 Bridgegate, Rotherham, S60 1SN
By mail: Compliants@themoney-group.co.uk
Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it fairly.
They will write to you with the outcome of their investigation within 8 weeks.
If the investigation is not complete within 8 weeks, they will explain the reason and provide an expected completion date. They will also give you information on contacting the Financial Ombudsman Service.
If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/
We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.
Umbrella Financial are on a mission to provide individuals and their families throughout the UK with peace of mind by helping them prepare for the unexpected challenges that life will throw at us.
The content on our website is aimed at UK-based customers only.
Umbrella Financial is a trading name of Matt J Collins Ltd, which is registered in England and Wales. Registered office: 27 Gwennol Y Graig, Nelly Point, Barry, United Kingdom, CF62 5DE. Company No: 09001016. (as per DPA Register) and is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 766128, an Appointed Representative of TMG Direct Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number: 786245 and registered with the Data Protection Act 1998 Registration No: ZA178200. ICO Number: ZA216716
Think carefully before securing debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.
