This privacy notice explains what to expect from us when it comes to handling your personal information.

Contents

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

Registered name: Matt J Collins Ltd
Telephone: 0800 0614914
Email: info@umbrella-financial.co.uk

What Information We Collect, Use and Why

To provide and improve products and services:

• Name and contact details
• Address
• Gender
• Pronoun preferences
• Occupation
• Date of birth
• Marital status
• Payment details (e.g. card or bank information for transfers and direct debits)
• Employment details (e.g. salary, sick pay, length of service)
• Health information (e.g. medical records, health conditions)

To comply with legal requirements:

• Name
• Contact information

To protect client welfare:

• Name and contact information
• Client account information
• Health and well-being information

To deal with queries, complaints or claims:

• Name and contact details
• Address
• Payment details
• Account information

Lawful Bases and Data Protection Rights

Under UK data protection law (UK GDPR), we must have a lawful basis for collecting and using your personal information. This can affect your data protection rights, which include:

• Right of access – Request copies of your personal information.
• Right to rectification – Request correction or deletion of inaccurate or incomplete information.
• Right to erasure – Request deletion of your personal information.
• Right to restrict processing – Ask us to limit how we use your data.
• Right to object – Object to how your data is being used.
• Right to data portability – Request transfer of your data to another organisation or to yourself.
• Right to withdraw consent – Withdraw your consent at any time if it is the basis for processing.
• We will respond to any requests within one month.
  To exercise any of your rights, contact us using the details provided at the top of this notice.

Our Lawful Bases for Using Your Data

We rely on consent for the following uses of personal information. This means we have your permission after giving you all relevant information. You can withdraw your consent at any time.

• Providing and improving services
• Complying with legal requirements
• Protecting client welfare
• Dealing with queries, complaints or claims

Where We Get Personal Information From

• Directly from you

How Long Do We Keep Information

[Insert information about data retention here before publishing.]
Note: You must define and include a data retention period before using this publicly.

Who We Share Information With

We may share your personal information with:

• Insurance companies
• Brokers
• Other intermediaries

How to Complain

If you have concerns about how we use your personal data, contact us using the details at the top of this notice.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint

Last updated: 07/05/2025